Dezide troubleshooter

As an aging workforce retires, it is important for new talent to embrace modern guided troubleshooting technology. The real challenge is deploying knowledge into the hands of a new generation of technologically strong field service technicians.

Dezide gathers the knowledge of your leading technical experts in Dynamic Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians. To deliver the best possible advice, our AI-powered platform dynamically uses four major factors when deciding which troubleshooting steps to recommend: the probabilities of root causes, the probabilities that certain corrective steps will be effective, the costs of repairs and the time needed to complete the corrective steps. As repairs are done and tracked, Dezide uses machine learning to improve continuously, offering your smartest, most cost-effective troubleshooting guidance to your team members around the world.